Opportunities

Department: HOSPITALITY

Reports to: Hospitality Supervisor

Position Title: Hospitality Team Member (Custodian)

Status: Full-time (non-exempt), Not eligible for telework

Schedule: Shift C: Tuesday-Friday; 1p-10p; Saturdays 10a-7p, including holidays

Hourly rate:  $10.10 to 12.00 per hour

This is an essential position to Columbus Airport.

To apply: https://www.indeed.com/job/hospitality-team-member-custodian-56d8dba331fd4d2e

Are you passionate about maintaining clean, safe, and welcoming environments? Do you thrive in roles where attention to detail and reliability are paramount? If so, we have an exciting opportunity for you to join our team as a Hospitality Team Member. As a Hospitality Team Member, you’ll play a crucial role in ensuring our facilities uphold the highest standards of cleanliness and hygiene. From meticulously cleaning common areas to promptly addressing spills and safety hazards, your dedication will directly contribute to creating positive experiences for our customers and employees alike. If you’re ready to make a difference and take pride in your work, we invite you to apply and become an integral part of our team.”

OVERVIEW: Under the direction of the Hospitality Supervisor, the Hospitality Team Member works under a firm schedule determined by the daily commercial airline flight schedule and will be assigned duties based on a zone schedule using a daily checklist. Hospitality Team Members are required to work as part of a team or with no direction for early morning and late evening schedules. This role requires sound knowledge of cleaning procedures, cleaning chemicals, cleaning equipment and safety standards, along with strong attention to detail, ability to manage multiple priorities and exceptional customer service skills. This position is full-time and includes weekends and holidays.

KEY RESPONSIBILITES:

1. Cleaning & Sanitation: Performs general cleaning and janitorial duties in the common areas of the terminal, parking lots and other areas as assigned.
2. Event Coordination: Assist in the set-up and breakdown of meetings, training courses, conferences, community events held at the airport (birthdays, anniversaries, etc.) and marketing events held at the airport.
3. Customer Engagement: Engage with customers and provide wayfinding assistance.
4. Continuous Learning: Stay up to date with industry trends and best practices. Share insights and recommendations with the team to drive improvement.

 

 

ESSENTIAL DUTIES:

• Cleaning and Sanitizing:
  • Daily sweeping, mopping, and vacuuming floors in terminal including gate, Admin, FAA, etc.
  • Clean restrooms and lavatories including sinks, toilets, urinals, and showers.
  • Clean escalator rails, sweep elevators and wipe down buttons
  • Clean and wash windows, mirrors, and other glass.
  • Disinfect water fountains, sinks, and all stainless steel.
  • Rinse and clean indoor and outdoor pet relief areas.
  • Clean administration breakroom to include, refrigerator, microwave, counters, floors, etc.
• Trash Removal:
  • Sweep and/or remove litter and debris from sidewalks, public areas and parking lots.
  • Empty and clean garbage containers in the terminal and pay parking lots while ensuring proper disposal of waste according to established guidelines.
• Laundering:
  • Wash, dry, fold, and store cleaning towels and cloths.
• Stocking Supplies:
  • Ensure that necessary supplies such as toilet paper, sanitary products, soap, paper towels, and other necessary products are stocked in restrooms, pet relief areas, and other designated areas.
• Security:
  • Maintain the security of the premises by ensuring that doors and windows are securely locked and reporting any suspicious activity.
• Compliance:
  • Adhere to safety and sanitation standards set by regulatory agencies, as well as follow specific protocols established by Columbus Airport.
• Communication:
  • Reporting any maintenance issues or concerns to supervisors, as well as communicating with other staff members regarding cleaning schedules and tasks, is an important part of the role.
• Equipment Care:
  • Responsible for maintaining and cleaning their cleaning equipment, such as vacuum cleaners, mops, and floor buffers, to ensure they remain in good working condition.
• Special Projects:
  • Occasionally, Hospitality Team Members may be assigned special projects such as deep cleaning, floor waxing, or assisting with setup for events.

QUALIFICATIONS:

• Education: A high school diploma or equivalent.
• Experience: At least one-year prior experience in custodial work.
• Physical Fitness: Candidates should be physically fit and capable of performing the required tasks safely and efficiently.
• Attention to Detail: to ensure that cleaning tasks are performed thoroughly and to a high standard. This includes spotting and addressing areas that require extra cleaning or maintenance.
• Time Management Skills: Able to work within a schedule to complete cleaning tasks within designated timeframes. Time management skills are important for prioritizing tasks, organizing workloads, and meeting deadlines.
• Communication Skills: Need to communicate with coworkers, supervisors, and building occupants to coordinate cleaning activities, report maintenance issues, and respond to cleaning requests. Strong verbal and written communication skills are essential for effective communication in the workplace.
• Reliability and Dependability: must be reliable, punctual, and able to work independently or as part of a team.
• Knowledge of Cleaning Techniques and Products: Familiarity with cleaning techniques, equipment, and products is important for custodial work. This includes understanding proper cleaning procedures, safety precautions, and the use of cleaning chemicals and equipment.
• Adherence to Safety Protocols: Custodial work may involve handling hazardous materials, operating machinery, and working at heights. Candidates should be knowledgeable about workplace safety regulations and demonstrate a commitment to following safety protocols to prevent accidents and injuries.
• Flexibility and Adaptability: work environments can vary, and tasks may change based on the needs of the facility or unexpected events. Candidates should be flexible and adaptable to handle different cleaning tasks and work effectively in diverse environments. Capability to operate standard office equipment, including computers (Microsoft Products), printers, and telephones.

 

PHYSICAL REQUIREMENTS:

 

• Lifting and Carrying: Hospitality Team Members may need to lift and carry heavy objects such as furniture, equipment, or supplies. The ability to lift and move objects safely is important to prevent injuries. Must be able to lift items up to (25) twenty-five pounds.
• Bending and Stooping: Hospitality Team Members often need to bend and stoop or kneeling while performing tasks like picking up debris, scrubbing floors, or reaching low areas.
• Standing and Walking: Hospitality Team Member work typically involves extended periods of standing and walking while cleaning different areas within a facility.
• Pushing and Pulling: Hospitality Team Member may need to push or pull equipment like cleaning carts or operate machinery such as floor scrubbers.
• Repetitive Motion: Some tasks, like mopping or vacuuming, require repetitive motions. Hospitality Team Members should be able to perform these tasks without strain or discomfort.
• Working at Heights: Depending on the facility, Hospitality Team Members may need to work at heights to clean windows, dust, or perform other maintenance tasks. Safety training and equipment may be necessary for these activities.
• Auditory Ability: to communicate effectively over the phone, walkie talkie and in person.
• Physical Endurance: Hospitality Team Member work can be physically demanding, requiring stamina to complete tasks efficiently throughout the shift.

 

Employees holding this position will be required to perform any other job-related duties as requested by management. All requirements are subject to modification to accommodate individuals with a disability.

 

WORK ENVIRONMENT:

Flexibility to work evenings, weekends, holidays, or overtime as needed.

Commercial Buildings: Hospitality Team Members may work in various segments of buildings such as offices, public areas, restrooms, or concession areas. These environments typically require daily cleaning and maintenance to ensure a clean and presentable space for employees and customers.

Grounds Maintenance: Hospitality Team Members may be responsible for maintaining the cleanliness and appearance of outdoor spaces such as parking lots, sidewalks, courtyards, and green areas. This can involve tasks like sweeping debris, picking up trash, and removing leaves or branches.

Litter Removal: Keeping outdoor areas free of litter is a key aspect of Hospitality Team Member work. Hospitality Team Members may need to empty outdoor trash cans regularly and patrol the grounds to collect any trash or debris that has been improperly disposed of.

Exterior Building Maintenance: Hospitality Team Members may also be responsible for cleaning the exterior of buildings, including windows, walls, and entryways. This can involve pressure washing, scrubbing, and other methods to remove dirt, grime, and stains.

Safety Precautions: Working can expose Hospitality Team Members to various safety hazards, including extreme weather conditions, slippery surfaces, and potentially hazardous materials and chemicals as well as dust and fumes. Proper training and adherence to safety protocols are essential to prevent accidents and injuries.

Environmental Awareness: Hospitality Team Members may need to be mindful of environmental considerations when performing outdoor cleaning tasks, such as proper disposal of waste and use of eco-friendly cleaning products.

Overall, Hospitality Team Members work in indoor and outdoor environments requires a combination of physical labor, attention to detail, and knowledge of proper cleaning techniques and safety practices to maintain clean, safe, and attractive indoor and outdoor spaces.

 

KEY FEATURES:

• Collaborative Setting: The Hospitality Team Member works under the supervision of the Hospitality Supervisor, and with various departments within the airport, fostering a collaborative and supportive atmosphere.
• Multifaceted Interactions: The role involves frequent interaction with internal stakeholders, such as department heads, administrative staff, TSA, UNIFI and FAA employees.
• Fast-Paced Nature: The nature of airport operations demands quick decision-making and efficient communication, contributing to a fast-paced work environment.
• Continuous Learning: The role requires continuous training including OSHA & Goodwill training as determined by the Hospitality Supervisor.
• Safety Focus: The airport prioritizes safety and security, and all employees, including the Hospitality Team Member, are expected to adhere to relevant policies and procedures.
• Professional Development Opportunities: The airport may offer opportunities for professional development, training, and career advancement to support the growth of employees within the organization.

 

Overall, the work environment for the Hospitality Team Member offers a stimulating and rewarding experience, contributing to the efficient operation and success of the hospitality department.

This position is considered essential and cannot be done remotely.

Columbus Airport is a drug free work environment. Prior to a final offer of employment, the selected individual will be required to undergo a comprehensive background check and drug screening.