Accessible Services

Airport Parking

At Columbus Airport, it is our priority to provide outstanding customer service amenities, ease of access and a safe and pleasurable travel experience for all our valued customers.

CSG’s Sunflower Lanyard Program – Enabling Easier Travel for Passengers with Hidden Disabilities

CSG is proud to participate in the Sunflower Lanyard program. This program allows airport staff to subtly identify travelers within need of an extra level of customer service. Any traveler who self-identifies as having a less visible disability or assists someone who has a hidden disability may request and wear a lanyard. The Sunflower Lanyard Program is provided to travelers free of charge, and is voluntary. No additional verification of a specific disability is required. Travelers can retrieve the lanyard at the administration receptionist desk during normal business hours or make arrangements in advance by sending an email to Receptionist Wendy Kelly at wkelly@flycolumbusga.com. For more information, click HERE.

Taxi and door-to-door shuttle services

Wheelchair-accessible vehicles are available from taxi and door-to-door shuttle services. Please contact one of our permitted Taxi or Shuttle operators to arrange for an accessible vehicle.

Wheelchairs or Sky Caps

For wheelchair or porter service, please contact your airline in advance.

Passengers may also request assistance from any available Sky Cap by calling their airline service provider.

Parking

Accessible parking spaces are available in all CSG parking facilities.

Concessions

All dining concessions are wheelchair accessible.

Pet Relief Area

CSG has two pet relief areas. One located outside and one located inside in the terminal post security.

Restrooms

All airport restrooms are equipped with stalls for persons with disabilities.

Security Checkpoints

Individuals assisting passengers with disabilities may be allowed beyond the screener checkpoints at the airline’s discretion. These individuals may be required to present themselves at the airline’s check-in desk and receive a “pass” allowing them to go through the screener checkpoint without a ticket.

Passengers with disabilities may receive assistance from airline personnel, who will escort them to the gate. Those needing help should make a request at the airline ticket counter.

Ticketed passengers with their own oxygen for use on the ground are allowed beyond the screener checkpoints with their oxygen canisters once the canisters have been thoroughly inspected.

All persons allowed beyond the screener checkpoints may be searched. This will usually be done using a hand-held metal detector, whenever possible. Passengers may also be patted down during security screenings, and this is even more likely if the passenger uses a wheelchair and is unable to stand up. A private screening will be provided upon request.

Service animals, once inspected to ensure prohibited items are not concealed, are permitted on board an aircraft. Any backpack or sidepack that is carried on the animal will be manually inspected or put through the X-ray machines.

Assistive devices such as walking canes, once inspected to ensure prohibited items are not concealed, are permitted on board an aircraft. Assistive devices such as augmentative communication devices will go through the same kind of security screening process used for personal computers.

Syringes are permitted on board an aircraft once it is determined that the person has a documented medical need for the syringe.

For additional information, please call the TSA toll free at 1-855-787-2227, or email TSA-ContactCenter@tsa.dhs.gov. You can also visit TSA Cares.

Airport Emergency Evacuation Plan

The Airport Emergency Evacuation Plan provides direction for the orderly and coordinated evacuation of employees, passengers and customers of Columbus Airport (CSG). The plan includes a section for individuals with access and/or functional needs. [Emergency Evacuation Plan].

Airport ADA and Title VI Coordination

If you require wheelchair service or similar assistance for passengers with disabilities, please contact your airline, as the airlines must make these arrangements.

If you have a request for airport related materials in alternate formats, click HERE.

If you’d like to make Columbus Airport aware of an accessibility or Title VI concern or complaint, please complete the Title VI Complaint Form or contact the Title VI Coordinator to assist you in submitting a complaint. Please allow up to 3 business days for a response.

Complaints must be filed within 180 days of the discriminatory event, must be in writing, and must be signed and sent to:

Airport ADA Contact:

Carolyn Mills, HR Manager

Columbus Airport

3250 W. Britt David Road

Columbus, GA 31909-6700

cmills@flycolumbusga.com

Once the complaint is reviewed the complainant will receive a letter of findings and determination of the investigation and any applicable resolution. If the complainant disagrees with the written response or conclusion, the complainant may appeal in writing to:

Title VI Coordinator:

Sonya Overton, Civil Rights Coordinator/Liaison
Columbus Airport
3250 W. Britt David Road

Columbus, GA 31909-6700
soverton@flycolumbusga.com

who will forward the appeal to the appropriate CSG Executive or designee. The written appeal must be received within ten (10) business days after receipt of the written decision. 

The written appeal must contain:  All arguments, evidence, and documents supporting the basis for the appeal. 

The CSG Executive or designee will issue a final written decision in response to the appeal. Copies of each Title VI complaint, a summary of the investigation report, and any response will be forwarded to the FAA in a timely manner.