Accessible Services

Introduction

At Columbus Airport (CSG) we are committed to ensuring that all facilities, services, and programs are accessible to and usable by individuals with disabilities in compliance with the Americans with Disabilities Act (ADA), 49 CFR Part 27, and Section 504 of the Rehabilitation Act. This program outlines the measures to ensure non-discrimination and equal access for all passengers and visitors.

Policy Statement

The Columbus Airport does not discriminate against any individual based on disability. We are dedicated to providing equal access to all airport facilities, programs, and services per federal regulations, including 49 CFR Part 27 and Section 504 of the Rehabilitation Act.

ADA Coordinator

The Airport has designated an ADA Coordinator to oversee compliance efforts and address any accessibility issues. The ADA Coordinator’s responsibilities include:

• Monitoring compliance with ADA, 49 CFR Part 27, and Section 504.
• Serving as the primary contact for individuals with disabilities who need assistance or wish to file a complaint. Click HERE for complaint form.
• Ensuring staff training on ADA requirements.

Contact Information:

Joshua Patton
Columbus Airport (CSG)
3250 W Britt David Rd, Columbus, GA 31909
Phone: (706) 324-2449 ext. 1416
Email: [email protected]

Facility Accessibility

To ensure full accessibility, the following measures have been implemented across all airport facilities:

• Entrances and Exits: Accessible entrances and exits are clearly marked and equipped with automatic doors. Ramps are installed where needed to allow for smooth access.
• Pathways: All pathways, including parking areas, terminals, and boarding gates, are wide enough to accommodate individuals using mobility devices, such as wheelchairs.
• Restrooms: Accessible restrooms are available throughout the airport. They include grab bars, wider stalls, and sinks at appropriate heights.
• Elevators and Escalators: Elevators are equipped with visual and audible signals and braille signage and are regularly inspected for reliability. Escalators and moving walkways are designed for ease of use.
• Parking: Designated accessible parking spaces are available near entrances, and these spaces comply with federal guidelines regarding size, location, and signage.

4. Service Accessibility

Communication Assistance:

• Visual and Auditory Announcements: All announcements regarding flights, gates, and other essential information are made visually and audibly.
• Signage: Clear, high-contrast, and braille signage is installed throughout the airport for easy navigation.
• Hearing Assistance: The airport provides translation services for hearing and sight impaired as well as language efficiency proficiency services through Language Line. Please see public safety in the Law Enforcement Office for assistance.

Passenger Services:

• Wheelchair Assistance: Wheelchair services are available to passengers who request it. This service can be arranged in advance through the airline or at the airline counter help desk upon arrival.  
• Service Animal Relief Areas: Designated relief areas for service animals are located both inside and outside the terminal, with appropriate signage.
• Ground Transportation: Accessible shuttle services are available for transportation between parking areas, rental car facilities, and the terminal.

5. Staff Training

All airport personnel undergo regular training on the following:

• Recognizing and assisting passengers with disabilities
• Proper operation of accessibility equipment (e.g., wheelchairs, lifts)
• Sensitivity training to ensure respectful and supportive interaction

6. Emergency Preparedness

The airport’s emergency procedures are designed to ensure the safety of individuals with disabilities:

• Evacuation Chairs: Evacuation chairs are located in strategic locations throughout the airport to assist in emergency evacuations for individuals with mobility impairments.
• Emergency Announcements: Visual and audible emergency announcements will guide all passengers during emergencies. Staff members are trained to assist those who need additional help.
• Drills: Regular emergency drills include specific procedures for assisting passengers with disabilities.

7. Complaint Procedure

Passengers or visitors who encounter accessibility issues or wish to file a complaint can do so through the following process:

1. Submit Complaint: Complaints can be submitted in writing, via email, or by calling the ADA Coordinator.
2. Review: The ADA Coordinator will review the complaint within 15 business days and initiate an investigation if necessary.
3. Response: The complainant will receive a response within 30 business days outlining the findings and any corrective actions taken.
4. Appeal: If the complainant is unsatisfied, they may request further review by contacting the Airport Director.

8. Ongoing Evaluation and Feedback

The Columbus Airport is committed to continuously improving its accessibility program. Feedback from passengers with disabilities is encouraged and can be provided through:

• Online feedback forms on the airport’s website 
• Suggestion boxes located at help desks
• Direct contact with the ADA Coordinator

Program Summary

The Columbus Airport ADA Compliance Program ensures that all passengers have access to airport services and facilities equally. We remain committed to improving accessibility and fostering an inclusive environment for all travelers.